{"id":577,"date":"2022-11-09T07:26:49","date_gmt":"2022-11-09T07:26:49","guid":{"rendered":"https:\/\/helpcenter.userpeek.com\/?post_type=kb&#038;p=577"},"modified":"2022-11-09T07:26:49","modified_gmt":"2022-11-09T07:26:49","slug":"i-have-problems-with-the-userpeek-ios-or-android-app","status":"publish","type":"kb","link":"https:\/\/helpcenter.userpeek.com\/kb\/i-have-problems-with-the-userpeek-ios-or-android-app\/","title":{"rendered":"I have problems with the UserPeek iOS or Android App"},"content":{"rendered":"<p>Having trouble with the UserPeek iOS or Android app?<\/p>\n<p>Make sure to perform the following steps:<\/p>\n<ul>\n<li aria-level=\"1\">Try, restarting your mobile device<\/li>\n<li aria-level=\"1\">If you still can&#8217;t record your test, try deleting the UserPeek app, and download and install it again.<\/li>\n<li aria-level=\"1\">Temporarily disable ad blockers. This can keep your uploads from reaching us.<\/li>\n<li aria-level=\"1\">Try closing all those other applications you have running. This especially includes any background applications downloading files (E.g. Netflix)<\/li>\n<li aria-level=\"1\">Free up space on your device drive (You should have at least 1GB of free space)<\/li>\n<li aria-level=\"1\">Switch to a WIFI internet connection instead of a mobile connection for uploading the videos<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Having trouble with the UserPeek iOS or Android app? Make sure to perform the following steps: Try, restarting your mobile device If you still can&#8217;t record your test, try deleting the UserPeek app, and download and install it again. Temporarily disable ad blockers. This can keep your uploads from reaching us. Try closing all those &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/helpcenter.userpeek.com\/kb\/i-have-problems-with-the-userpeek-ios-or-android-app\/\"> <span class=\"screen-reader-text\">I have problems with the UserPeek iOS or Android App<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"kbtopic":[78],"kbtag":[],"_links":{"self":[{"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/kb\/577"}],"collection":[{"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/comments?post=577"}],"version-history":[{"count":1,"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/kb\/577\/revisions"}],"predecessor-version":[{"id":578,"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/kb\/577\/revisions\/578"}],"wp:attachment":[{"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/media?parent=577"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/kbtopic?post=577"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/helpcenter.userpeek.com\/wp-json\/wp\/v2\/kbtag?post=577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}