Having trouble with the UserPeek iOS or Android app?
Make sure to perform the following steps:
- Try, restarting your mobile device
- If you still can’t record your test, try deleting the UserPeek app, and download and install it again.
- Temporarily disable ad blockers. This can keep your uploads from reaching us.
- Try closing all those other applications you have running. This especially includes any background applications downloading files (E.g. Netflix)
- Free up space on your device drive (You should have at least 1GB of free space)
- Switch to a WIFI internet connection instead of a mobile connection for uploading the videos