I have problems with my audio

Your test video has been declined because of audio problems with the recording?

Here are a few points that will help you improve the audio quality for your future tests:

Make sure you’re actually recording

If you’re recording your tests with your browser, we suggest that you try saying a few words to check your microphone volume level within your microphone settings on your PC or Mac.

If you’re using the UserPeek iOS or Android app to record your tests, start a quick test recording with another app, like the pre-installed Apple Voice Memos app and hear, if the recording works and you’re clearly understandable.

Use an external microphone

We suggest that you use an external microphone for better and clearer audio recordings. Usually, the headphones coming with your smartphone work quite fine.

Don’t cover the microphone

Especially when you are doing tests on an iPad please make sure you are not covering the microphone with your hands.

Remember to think out loud

Say what you’re looking at, what you’re trying to do, and what you’re thinking. This will be a big help for the people building these websites. Also, please don’t worry that you’re going to hurt anyone’s feelings.

Our customers do this to improve their websites, so they want to hear your honest reactions.